Shipping policy
At Tylah-Jade, we aim to dispatch every order as quickly as possible while ensuring your pieces arrive in perfect condition.
Processing Times
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).
Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details.
Australia Shipping
Standard Shipping
- $9.95 Australia-wide
- Free on orders over $150
- Estimated delivery: 3–5 business days
Express Shipping
- $15.00 Australia-wide
- Estimated delivery: 1–2 business days
Delivery times are estimates provided by our shipping partners and may vary during peak periods.
Tracking Your Order
Once your order has shipped, you'll receive an email with your tracking information so you can follow your parcel every step of the way.
Delays
While we work with trusted shipping partners, delays can occasionally occur due to weather, carrier issues or peak shipping periods. We appreciate your patience if this happens.
Incorrect Shipping Information
Please ensure your shipping address is correct before placing your order.
Tylah-Jade cannot be responsible for parcels delayed or lost due to incorrect or incomplete address details provided at checkout.
Lost or Damaged Parcels
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We'll work with the shipping carrier to resolve the issue as quickly as possible.
At this time, Tylah-Jade ships within Australia only.