Refund policy

At Tylah-Jade, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unwashed
  • In their original condition
  • With all original tags attached
  • Returned in the original packaging where possible

Items that do not meet these conditions may not be eligible for a refund.

Exchanges

Finding your perfect fit is important to us.

If you need a different size, we're happy to help with a size exchange, subject to stock availability.

Customers are responsible for the cost of returning the original item to us. Once we've received and inspected your return, Tylah-Jade will cover the cost of shipping your replacement size back to you.

To be eligible for an exchange, items must be:

  • Unworn
  • Unwashed
  • In their original condition
  • With all original tags attached

If your requested size is unavailable, we'll issue a refund once your return has been approved.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the item is faulty or we made an error with your order.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order.

Email us at info@tylah-jade.com.au with:

  • Your order number
  • A description of the issue
  • Clear photos of the item

We'll work with you to resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for the cost of returning items unless the item is faulty, damaged or incorrect.

We recommend using a tracked shipping service, as Tylah-Jade cannot be responsible for returns lost in transit.

Sale Items

Items marked as Final Sale cannot be returned or exchanged unless they are faulty or required under Australian Consumer Law.

Underwear and Gift Cards

For hygiene reasons, underwear products and gift cards cannot be returned unless they are faulty or required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or doesn't meet consumer guarantees, you may be entitled to a repair, replacement or refund.

Need Help?

If you have any questions about returns, refunds or exchanges, our team is here to help.

Email: info@tylah-jade.com.au

To request a return or exchange, email info@tylah-jade.com.au with your order number. Please contact us and wait for approval before sending items back. Approved return instructions will be provided for PO Box 3277, Robina Town Centre QLD 4230.